Thursday, August 26, 2010

Consumer Products

Location: Ontario, Barrie
Industry: Retail
Annoyed By: Retail Stores

When I purchase a product that is not up to standard, I always email or phone the customer service desk and in almost all cases the company issues a free replacement coupon for the product. There have been times when they have sent several free coupons or a gift card for x number of dollars to be spent on their product. They will ask for the UPC and other codes from the carton. I feel that this enables the company to see what stores are keeping dated products on their shelves and keeps the customer satisfied and likely to continue purchasing their products.

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