Location: Ontario, St. Catherines
Industry: Utilities
Annoyed By: Enbridge Gas
I went on an equal billing plan with my natural gas distributor, Enbridge, in Sept 09. They calculated my payment to be 85 dollars a month. In July 2010, I rec'd a final equal billing (called Budget Billing Plan) adjustment in the amount of 1060.00. They came out saying that they (Enbridge) had made an error in calcula...ting the amounts for consumers on the program to pay, and now they are demanding payment!! Ironically, on their FAQ page, for issues with the budget plan, they claim to have reviewed the numbers in this past year, and found everything to be just fine. Now, they are asking consumers to pay for their mistake. I have spoken to 2 people at the company, and am waiting for a third person to call me...someone from their consumer advocacy program. I have also filled out an online complaint form with the Ontario Energy Board, and have written to my Member of Parliament. I have not heard anything back as of yet.
Customer Service no: 1-877-Enbridge (362-7434)
Ontario Energy Board Online Complaint Form: http://www.errr.oeb.gov.on
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