Wednesday, December 12, 2007

Ghost Credit Card Charges

Location: Ontario, Toronto
Industry: Tourism
Company: Expedia.ca

I was looking for flights on expedia in Oct/07 and couldn't book due to a "technical error" when confirming the flight at ~$200. I phoned expedia and they tried to book over the phone without success and told me to try later.. Later the price increased to $630 and I did NOT attempt to book.

A week later I get a call from Continental to tell me I need to check into NWA at the airport. I again did not book anything, phoned expedia and they said nothing is booked and my credit card won't be charged.. 2 days before the flight my credit card gets charged $630. I phone continental and they say it was booked through expedia, I phone expedia and they say it shows up as "Not booked". I phone my credit card company and they say there is nothing they can do.


After several late phone calls and waiting hours on hold I get a CSR in expedia that I convince to call continental to see my credit card is charged... They do and offer me credit for future flying, but then look into it more and offer me a refund of $620 in 7-10 business days to my credit card...

It has been 15 business days and no credit back... soon I will be charged interest...

Don't use Expedia website! It may charge your card for no reason whatsoever on itineraries you saved and did not book!

2 comments:

  1. Hi there, i read your blog from time to time and i own a similar one
    and i was just wondering if you get a lot of spam feedback?

    If so how do you protect against it, any plugin
    or anything you can advise? I get so much lately it's driving me mad so any help is very much appreciated.

    my web-site: panic anxiety disorder

    ReplyDelete
  2. Thanks for sharing the post.. parents are worlds best person in each lives of individual..they need or must succeed to sustain needs of the family. Wholesale Dining Chairs

    ReplyDelete