Wednesday, April 16, 2008

sell sell sell - aritzia

Location: Ontario, Vaughan
Industry: Retail
Company:
aritiza.com

The following was a "comment" i placed in the aritiza.com site; stating my in store experience:

I've always found Aritizia with one of the best customer services in the retail industry. However, I don't always feel that things are to the customer's benefit. I experienced the following last roughly a week ago; I wanted to get a top where the store was not able to find my size though the computer said the store had the stock. Therefore, I was asked to leave my number and they would call me once they find it or get ait transferred for me from another store. I waited the entire day, and I did not receive any call and the next day I went back to the store hoping they had found it. However, when I went there, the same lady who served me said that they have probably sold it and I should have called so they could put it on hold, when I was expecting them to call me back.
Now, I had to first purchase the top and wait for it to get transferred, which I don't really mind, ONLY because I was told it only going to take between four to five days. It's not been a week, and I call the store and learned that the time frame would actually take between five to ten days! I feel that I was lured to purchase the product at my inconvenience, since I've always believed a transfer of merchandise is supposed to make it more convenient for the customer. If I knew it would take such a long time, I would have just went to the other location and purchased it.
I liked the store associates/manager's service and attitude, but I did not like the feeling that I was being "tricked" because they were so conscious of their sales of the store (location). I made a purchase of $500, but regardless of that I believe all customers deserve honesty from a store....

Made the story shorter already..but yeah... did not like that feeling.

a bad store experience, with good customer service

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