Monday, January 12, 2009

Stop Talking to the Machine. Get me a human !!

Calling any kind of customer support is frustrating. First, you have to find the right number to call. Then, you have to wade through an endless automated system.

“Press 1 for English ....”
“Please enter your account number....”
“Did you say blah blah blah blah ? ...”

“I’m sorry. I didn’t get that. Please try again ....”

Aargh! Just give me a person !!!

These systems make you want to throw the phone out the window. However,most customer support numbers have ways to bypass that nonsense. With a little help, you can go straight to a human !

Here is a consolidated list we found from, which is a database that offers customer support numbers of over hundreds of companies and the tricks in getting to a human representative:

407ETR 1-888-407-0407 Just wait
Aeroplan 1-800-361-5373 Press 1, *.
Air Canada 1-888-247-2262 Press 1, 0, 0, 0, 0.
Bell Canada 310-2355 from any area code After Emily asks you what you want …
Just keep saying "Customer Services" (about 2 times)
Bell Mobility 1-800-667-0123 Press 0 at each prompt, ignore "Emily."
Best Buy Canada Ltd. 1-866-2378-289 Select language at 1st prompt. Then press 5.
Canada Post 1-800-267-1177 Press 0.
Canada Post 1-866-607-6301 Press 0.
canada revenue 1-800-959-8281 Press * at each prompt.
CIBC Visa 1-800-465-4653 Press 0, 0.
Designer Depot 1-800-521-2364 After language selection, just wait.
DHL 1-800-225-5345 Press 1, 1, 1.
Expedia Canada 1-888-397-3342 Direct to human.
Fedex 1-800-463-3339 Press 0 three times.
Fields 1-800-521-2364 After language selection, just wait.
Flight Center Canada 1-877-967-5302 Direct to human.
HBC Credit 1-800-263-2599 After selecting language, enter 16 digits at 1st prompt
enter 8 digits at 2nd prompt.
No callback after hours
HBC Gift Registry 1-877-408-1510 After selecting language, just wait.
HBC Rewards 1-800-844-8131 After selecting language, press 0#0#0# 1-866-746-7422 After language selection, press 1
Home Depot Credit 1-800-747-3787 Press ####.
Home Outfitters 1-800-521-2364 After language selection, just wait.
Presidents Choice 1-888-723-8881 Press 000.
Purolator 1-888-744-7123 Press 0.
RBC 1-800-769-2511 Just wait for a human.
Residential Tenancy Office 1-604-660-1020 Press 5, 1.
Rogers Cable 1-888-764-3771 press 0 at each prompt.
Rogers Prepaid 1-800-575-9090 Press 0 at each prompt.
Rogers Telephone 1-888-764-3771 Press 0 at each prompt.
Rogers Wireless 1-888-764-3771 press 0 at each prompt.
Sears Canada Financial Services 1-800-265-3675 Press 00 quickly.
Shaw Communications 1-403-750-6990 Press 0 at each prompt.
After the 4th time, you will get to a human.
SunLife Financial 1-800-786-5433 Press 1, 0, 0.
TD Waterhouse 1-604-654-3700 Press 2, 2.
Telus - Internet Service 1-780-493-4404 Direct to human.
Telus Phone Service 1-780-493-4401 Direct to human.
The Bay 1-800-521-2364 After language selection, just wait.
Via Rail Canada 1-888 842-7245 Just wait.
Zellers 1-888-226-2225 After language selection, just wait.

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