Thursday, January 22, 2009

Winners a Loser

Location: Ontario, Etobicoke
Industry: Retail
Annoyed By: Winners

The second week of January I had a rare week day off and decided to shuffle off to Winners as I had received a couple of gift cards for Christmas. It was relatively early, around 10:30am when I arrived at the 1st location. I wandered around the men's section and found virtually nothing. 100s of pairs of jeans but not much else as I was searching for a pair of casual pants. The store in general was a mess. Clothes strewn all over the place as if the store had been open for a whole day at this point when it actually had been open for about 90 minutes.

Disappointed I left. I decided to try a different location about a 10 minute drive from the 1st one.
It was just after 11am when I arrived at the 2nd store.

Same situation as the 1st. Store was a mess and not much in the way of selection.
I did however find a pair of pants I liked and tried them on. They fit nicely so off I go to the check out line.

Now I'll backtrack a little. Neither store was particularily busy as it was earlier in the day.
So, I get to the check out and there's about 8 people ahead of me and 2(!) cashiers on duty. I could hear them chattering back and forth (while serving customers) about who's on break and what time they're going on their breaks.

I stood there for about 10 minutes as 1 person moved ahead in line! As you may know, Winners is famous for people buying an entire wardrobe in one shot and clothing takes some time to check thru because of all the security tags, hangers, and folding.

Finally I said "screw it" threw the pants into the nearest bin and walked out.

I can't believe the poor customer service, not to mention the state of these 2 stores.
The economy may not be in great shape but why was there only 2 people working when so many people were trying to make their purchases? Where was the manager? I have worked in customer service my whole life and my job predicits as a manager we help out if it gets busy.
Obviously somebody doesn't know how to run a business.


  1. I've seen that happen fat too many times at Winners. And don't even get me started on the mess of ALL Winners stores. Its worse than a thrift store or a garage sale. Its terrible.

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