Tuesday, April 13, 2010

DigitalRiver On-line Personal Security breach

Location: Other, Brisbane Australia
Industry: Retail
Annoyed By: DigitalRiver On-line Store

Without going into too much detail I have been trying to get my copy of Windows 7 pro at a Student Discount price that I ordered on the DigitalRiver online store 3 weeks ago. But even though they have given me an order number and a Windows Activation Key they have sent my purchase details & password to someone else so I still cannot get the software. But the other unauthorized person can get it using my details.

I have found out only now & after 3 weeks of speaking to the Digital River Support daily by email that they have mistakenly associated my purchase, including my banking details with someone else. They have been sending this unauthorized person my personal information & password instead of sending it to me. They did not find the error until I discovered it & showed them what was occurring.

The strange thing is that when I informed them of this breach in my personal security all return email correspondence from Digital River immediately stopped, which is pathetic because now I am left not knowing what is happening to resolve the problem.

I have contacted my bank but I don't know what is going to happen concerning the DigitalRiver side of things now that I am getting the silent treatment.

Even under normal circumstances when you do have unrestricted contact with them it is quite hard to understand exactly what is going on because they mainly use generic pre-written responses to answer your questions & they don't investigate you concerns too thoroughly either.

But there is one thing that I do know for sure & that is that the Digital River on-line store security is not secure.


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