Wednesday, July 28, 2010

Customers fume over 'outrageous' gas bills

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Enbridge Gas says it has undercharged thousands of customers, who are now on the hook to pay at least three times their usual bill to make up the difference.

About 100,000 people who signed up for the utility's fixed-rate Budget Billing Plan were undercharged due to a computer glitch.

One woman told the Star she received a bill for $1,257.79 this month – while her total annual usage averages $1,200 a year.

Another customer says his bill this month was $847.18 – he was paying $80 a month since September.

Enbridge tells CP24 it's been trying to do what it can and more than 50 per cent of customers under the BBP will have to pay between $400 and $600. It also says about ten per cent will have to pay over $1,000 extra.

The utility says it has been dealing with a flood of calls to help customers set a payment schedule for the adjustments and it is expanding call centre hours from 8 a.m. to 8 p.m., though customers are advised to call before 9 a.m. or after 7 p.m. for shorter waits.

Customers may call 1-877-362-7434.

1 comment:

  1. If I did this to any of my customers, I'd be bankrupt in no time. Elections are coming, let's see if the politicians care.