Thursday, August 26, 2010

Bad Service Call

Location: British Columbia, Burnaby
Industry: Other
Annoyed By: Totem Appliances

I had a complaint with a bad service call. I purchased a washer from an auction house that was valued at over $1400. The washer would not spin. It was a front load design. I called Totem Appliances in Burnaby who sent a technician over. He told my wife it was a write off and charged us a $75 call out fee. I did a little google investigation and found the most linked problems. Pulled up a manual online, disassembled the washer myself and found it to be a $90 part called a "spider" which connects to the back of the tub and spins itl. Easy fix and now my washer has been working great for over 2 years. I complained to the Better Business Bureau and Totem Appliances reimbursed me my call out fee:)


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