Monday, September 20, 2010

ScreenHouses Unlimited - Damaged Material

Location: Ontario, Pefferlaw
Industry: Other
Annoyed By: ScreenHouses Unlimited

ScreenHouses Unlimited (Arkew Holdings Ltd.) Sells do it yourself kits in Canada and America for screen rooms, patio covers, screened enclosures, door canopy awnings, and storage sheds.
Complaint #1 – Damaged Material
ScreenHouses Unlimited promises "100% Satisfaction" and assures buyers: "If you are missing or have received a broken piece, simply call our toll-free line and we will courier you the part in as timely a fashion as possible." In 2010, I paid over $4600 for a kit. I received damaged material. I notified them. I sent photos. I brought to their attention Canada's Competition Act Paragraph 74.01(1)(c)(ii) (Deceptive Marketing Practices). They still refused to honor the warranty.
Complaint #2 – Inaccurate Assembly Instructions
ScreenHouses Unlimited advertises "complete" instructions come with the kits. Instead, I received 2 partial instructions dated 1997 / 2001. Their solution? Refer me to 4 more sets of instructions online dated 2004. My contractor has an engineering degree; yet the extra hours to make up for all the instructions' errors and omissions added up to $150. Errors included: unfinished diagrams; different parts identified by one part number; different part numbers for one part; and entire pages about parts not in the kit. So, to build a safe unit, you must compare all the instruction sets and keep delaying work to call and clarify discrepancies.
My Conclusion:
Bad materials + Bad instructions + Bad customer service = Bad business. When I said I was dissatisfied with the instructions and damaged materials, they tried to re-define "100% Satisfaction" as "limited" and didn't mean "satisfaction that is determined by the customer." In my opinion, 100% doesn't mean a limited part of 100%. Still, I offered to accept a partial refund in lieu of reshipping and as compensation for my excess costs. They refused. I don't know if you would say ScreenHouses Unlimited is a fraud, scam, or rip-off, but I do know that I'll NEVER do business with them again!


2 comments:

  1. Doh! I was domain searching at namecheap.com and went to type in the domain name: http://www.
    blogger.com/comment.g?blogID=3249879198717885418&postID=2845597350183643393 and guess who already acquired it?
    You did! lol j/k. I was about to buy this domain name but noticed it was taken so
    I thought I'd come check it out. Wonderful blog!

    Feel free to surf to my web site thongs

    ReplyDelete
  2. Good site you have got here.. It's hard to find excellent writing like yours nowadays. I really appreciate individuals like you! Take care!!

    my website; http://orangecountymabelle90.jigsy.com/entries/general/need-to-own-gardening-tools-for-your

    ReplyDelete