Computers has had to be wipe 5 times and still doesn't work!

Location: Ontario, Hamilton
Industry: Technology
Company: Dell

I purchased a Dell computer on February 2, 2006, with a warranty ending in 2010. The computer I purchase is a Dimension 3100 Series. I have had to wipe this computer 5 times due to is not working. Have called their tech support more than I care to remember. One person had me on the floor for over 10 to 15 hours pulling out parts and still couldn't fix the problem. Another person from customer care supervisor told me last week he was going to send me a new system, and found out he lied.

No matter how many times you have tech support helping you trying to fix this computer it doesn't work. I have contacted the Dell in the USA, and have had no satisfaction.

No matter what the tech do, the computer still doesn't work. They will not replace this computer and I have lost work over this computer and they expect to be paid for a computer that doesn't work.