Wednesday, July 1, 2009

ever been called rude, childish, and told to grow up by customer service rep!?

Location: Other, Sarasota, FL
Industry: Other
Annoyed By: Ken


The reason for my review is this quoted email I received from CUSTOMER SERVICE of OMEGA DISTRIBUTORS regarding my Omega 8006 purchase/refund:

"C,

Thank you for your email! We spoke on the phone yesterday about the companies efforts to make the back order system better for future customers yet you still run around spreading bad news. This doesn't make any sense and we as a company are shocked you would be so childish and so rude. Grow up!!!

Ken"

-------------------------
A little background: I was in the market for a brand new juicer, and willing to spend the $$ on a good one. I finally found the Omega 8006 and it was love at first sight. I thoroughly did my research for 3 weeks before buckling and forking over the cash.

When I did, I found http://www.omega8006ju... which had the best deal of free shipping (the juicer is 10+ lbs) and no tax @ $299. I was DELIGHTED. I immediately placed my order, and was even further impressed by the quick response time I received an email with an invoice. My bank account was also immediately debited, and I thought I was well on my way to receiving a new juicer in about a week or so.

Here's the twist:

After a few days of not hearing about shipment, I was concerned with the holiday approaching that I wasn't going to be available to receive my package! So I call up Omega Distributors and they tell me it's backordered until July 14, 2009 (this was yesterday June 30, 2009). On the phone, they say we'll make a note to tell the company to notify future customers. This left me very unsettled.

So they took my money AND didn't notify me that my wait time just increased by another 2 weeks, nor were they GOING to notify me.

So I proceeded to write an email to customer service detailing everything I just discussed and asking for a full refund. I also continue to tell them that if I had been notified about the backorder up front, I would've been fine waiting the additional time. I provide them with an article: "The Psychology of Waiting Lines" by David Maister http://davidmaister.co... which we covered in my Operations Management MBA class.

And finally I tell them that not only did they lose a sale, but also statistically, I will tell at least 10 people of the bad experience I had, simply because I was not notified. So far I had told 6 after knowing about the backorder for 5 hours.

And the opening quoted email was the response I received. Needless to say, I found my juicer elsewhere


20 comments:

  1. In this day and age when customer service is what seperates one business from another - I am surprised this company would treat customers the way they treated you, and even more appaled that they would allow an employee to send an e-mail if that nature to a customer.

    ReplyDelete
  2. If some one wants expert view regarding blogging and site-building then i
    advise him/her to visit this web site, Keep up the nice job.


    my weblog: power juicer

    ReplyDelete
  3. It is truly a great and helpful piece of information. I am satisfied that
    you just shared this helpful info with us. Please stay us up to date like this.

    Thanks for sharing.

    Review my web site; juice extractors

    ReplyDelete
  4. Good way of explaining, and pleasant piece of writing to obtain facts about my presentation subject matter,
    which i am going to convey in college.

    My site: goodwill online store

    ReplyDelete
  5. I was suggested this blog by my cousin. I'm no longer sure whether this put up is written by means of him as no one else recognise such certain approximately my trouble. You are incredible! Thanks!

    Feel free to surf to my site; goodwill online store

    ReplyDelete
  6. Thanks for ones marvelous posting! I genuinely enjoyed reading it, you may be a great author.

    I will ensure that I bookmark your blog and may come back in the future.
    I want to encourage you continue your great posts, have
    a nice evening!

    Feel free to visit my weblog - 100.42.52.164-static.reverse.mysitehosted.com

    ReplyDelete
  7. I've read a few just right stuff here. Definitely price bookmarking for revisiting. I surprise how much effort you place to create one of these fantastic informative site.

    Check out my web-site :: flashlights you shake

    ReplyDelete
  8. Hello to every one, as I am really eager of reading this webpage's post to be updated regularly. It consists of fastidious information.

    Here is my web-site - holiday gift ideas

    ReplyDelete
  9. Asking questions are in fact fastidious thing
    if you are not understanding anything totally, except this post provides good understanding even.



    My web-site; besla.net

    ReplyDelete
  10. My brother recommended I might like this website. He used to be totally right.
    This publish truly made my day. You can not consider simply how so much time I had spent for this
    info! Thanks!

    Also visit my web page ... juice fasting recipes

    ReplyDelete
  11. Hi there, i read your blog from time to time and i own a similar
    one and i was just curious if you get a lot of spam remarks?
    If so how do you reduce it, any plugin or anything you can suggest?
    I get so much lately it's driving me insane so any assistance is very much appreciated.

    Look at my web site - reverse osmosis filtration

    ReplyDelete
  12. Highly energetic article, I loved that a lot. Will there be a
    part 2?

    my web page - juicing recipes for juicers

    ReplyDelete
  13. I believe this is one of the so much significant information for me.
    And i am glad reading your article. However wanna observation on some normal issues, The
    site taste is great, the articles is really great : D.
    Just right job, cheers

    Look at my page daytime tv

    ReplyDelete
  14. Keep on working, great job!

    Here is my homepage - http://sociableday.com/profile/TammaraLa

    ReplyDelete
  15. What's up, all is going fine here and ofcourse every one is sharing facts, that's genuinely fine,
    keep up writing.

    Check out my blog post; juicing recipes for juicers

    ReplyDelete
  16. This piece of writing will assist the internet viewers for creating new weblog or even
    a weblog from start to end.

    My weblog :: hottest gift ideas

    ReplyDelete
  17. Thank you for the good writeup. It in fact was a amusement account it.
    Look advanced to far added agreeable from you! By
    the way, how could we communicate?

    Feel free to surf to my web blog ... goodwill online store

    ReplyDelete
  18. Nice post. I learn something totally new and challenging on websites I stumbleupon everyday.
    It will always be interesting to read through
    articles from other writers and practice a little something
    from other websites.

    My website; wiki.alkaloid.org.pl

    ReplyDelete
  19. After going over a few of the articles on your web page, I seriously like
    your way of writing a blog. I saved as a favorite it to my bookmark site list
    and will be checking back in the near future.
    Please check out my web site as well and tell me what you think.



    my blog post: tv products

    ReplyDelete
  20. I’m not that much of a online reader to be honest but
    your sites really nice, keep it up! I'll go ahead and bookmark your site to come back in the future. All the best

    Check out my weblog :: power juicer

    ReplyDelete