Don't use Quick Fix Appliances

Location: Ontario, Toronto
Industry: Utilities
Annoyed By: Quick fix Appliance


Don't be fooled by the testimonials these guys will take advantage of you if you don't watch out

GTA Heating & Air (Brampton & Richmond Hill)

Location: Ontario, Brampton, Richmond Hill
Industry: Utilities
Annoyed By: Poor service

The people who run this company will readily sell you furnace and a/c but have no interest in answering service calls. In fact they go as far as being rude and hang up if you call them to send a service tech.
My experience with this company is very unsatisfactory and I would not recommend to anybody. Please do not fall in a trap with their sweet talking sales guy, once you pay they will forget you.

Esso flatten my tires

Location: Ontario, Burnaby

Industry: Utilities

Annoyed By: Esso

My complaint was against Esso. The curbs around the pumps were supposed to be painted Yellow and this particular curb was Grey and worn down to the point where the metal was jagged and broken from the concrete. I hit it with my tire and it caused a flat. Complained to the store manager who said "not my problem" I did purchase a used tire and I did complain to Esso's head office who quickly reimbursed me my $60 in fuel gift cards.

Enbridge is the worst.

Location: British Columbia, Van

Industry: Utilities

Annoyed By: Enbrdige Gas

Enbridge is the worst. they just took away comments on their page because they were getting too many complaints that the public could see. they are in bed with the government in both Canada and the USA and that is the only reason that they even get approved for their environmental acts of terror. If it were up to Enbri...dge they would cut down every forest and build pipelines and spill all that oil in every body of water. I hate Enbridge for what they do to the planet and for what they do it for.

Enbridge Gas (BBP)

Location: Ontario, St. Catherines

Industry: Utilities

Annoyed By: Enbridge Gas

I went on an equal billing plan with my natural gas distributor, Enbridge, in Sept 09. They calculated my payment to be 85 dollars a month. In July 2010, I rec'd a final equal billing (called Budget Billing Plan) adjustment in the amount of 1060.00. They came out saying that they (Enbridge) had made an error in calcula...ting the amounts for consumers on the program to pay, and now they are demanding payment!! Ironically, on their FAQ page, for issues with the budget plan, they claim to have reviewed the numbers in this past year, and found everything to be just fine. Now, they are asking consumers to pay for their mistake. I have spoken to 2 people at the company, and am waiting for a third person to call me...someone from their consumer advocacy program. I have also filled out an online complaint form with the Ontario Energy Board, and have written to my Member of Parliament. I have not heard anything back as of yet.

Customer Service no: 1-877-Enbridge (362-7434)
Ontario Energy Board Online Complaint Form: http://www.errr.oeb.gov.on.ca/FeedBack/OEB_FeedBackForm.asp

Portuguese people steal cars!!!!

Location: Other, London
Industry: Utilities
Annoyed By: Europcar at Heathrow Airport

I'm a Portuguese that wanted to rent a Mercedes CLS for one day to go with my wife to a hotel for dinner and after to London by night because it was our anniversary. I made a reservation online a few hours before and then at the prescribed time (17:00) I went to Europcar at Heathrow airport to get the vehicle. Now the story begins... At the begining everything looked fine, but after several "I'm sorries" and "just wait a moment", I was watching the car keys for more than a hour on top of the desk and I asked what was the problem. Then came the manager (Miss or Mrs Julie Collins) and said right in my face that Europcar had severall problems with portuguese people that rented cars for one day and then stealed them... Well, I went berserk, my family that lives and works in London for the last 22 years went berserk also, we told that this was discrimination and that we cannot be blamed for the problems that others may have given to their company. Also my sister told that on the news there were stories about this envolving people from a diferent country, also started by "P", which I will not mention here. After this they refused to receive my credit card, my niece had to pay the 250£ of reservation with her credit card, she had to be the first driver and I was the second driver of the car. Then they wanted to see my flight ticket to be shure that I had a return flight to Portugal, as if I wouldn't steal the car if I had to loose the plane...After two hours of awating for them to solve this problem (I was with my son that is 4 years old and was fed up with all this waiting...) they gave me the car, unwashed (which goes against Europcar procedures) but at least they prolonged the renting for more 1,5 hours... ;). Then, I didn't stole the car, I returned it the day after with a scratched alloy and payed an extra 35 £ (because I am honest!!!) for the repair.

would never recommend SERVICETEAM LTD LONDON

Location: Other, london
Industry: Utilities
Annoyed By: serviceteam ltd london

Has anyone used a company called serviceteam?
Had very poor service from a company called serviceteam ltd based in london. Ironic that they use the term service. Appalling service and so called customer service. Would NEVER recommend this company. Just see their terms and conditions and ask my neighbors what they did to me. I have now had the work redone by an excellent tradesman.

Huge bill

Location: Ontario, Orangeville
Industry: Utilities
Annoyed By: Enbridge gas
mv md

Got a bill from Enbridge this week for over 800.00 Dollars. They had a glitch in the computer system and sending people outrages bills to make up for their mistakes. There is no way in hell I am paying that.
Please complain if this happens to you too!!!

NIGHTMARE EXPERIENCE WITH SERVICETEAM LTD

Location: Other, london
Industry: Utilities
Annoyed By: serviceteam ltd

Had very poor service from a company called serviceteam ltd based in london. Ironic that they use the term service. Appalling service and so called customer service. Would NEVER recommend this company. Just see their terms and conditions and ask my neighbors what they did to me. I have now had the work redone by an excellent tradesman. I have informed trading standards of my experience

serviceteam ltd london

Location: Other, london
Industry: Utilities
Annoyed By: poor service

I used a company that used called serviceteam ltd london that promises excellent domestic service. Worse decision ever to use this company. I have reported them to trading standards for the quality of work. The work had to be redone. I would never recommend or use this company called serviceteam ltd based in london

Incompetent Enbridge Gas Water Heater Event

Location: Ontario, Toronto
Industry: Utilities
Annoyed By: Enbridge Gas
mv

Our water heater that we are renting through Enbridge Gas sprung a leak, so we called the Enbridge number for service. When we got through to someone, we explained the situation only to find out that they could not send anyone out until the following morning. So, we were stuck all night with a severly leaking water heater. But it gets worse.

The person showed up during the usual "between 9am and 1pm" routine, they looked at the tank and "confirmed" that there was definitely a leak. They then proceeded to write out a request for another person to come out at another time. I asked "Wait, you mean you can't fix the tank today?" and they looked at me dumbfounded and said "of course not" as though I had two heads. But it still gets worse...

Now, the guy thinks I'm trouble maker, so he takes a look around and determines that my house is "breaking code" because we don't have the "appropriate" ventilation into our furnace room. He could not quantify what "appropriate" was, but he did day that a 6" fresh-air duct would do the trick. He said that we had to have this done within 15 days or they would shut-off our gas service. Note that our house was built in the 50's, and the Enbridge Gas had been to our house multiple times before for the annual service maintenance on the boiler and they never mentioned any additional venting requirements...but alas...

I paid a contractor to run a new vent into the furnace room, cost $275 in total. So, the next Enbridge guy comes out to replace the water tank, and I start off by showing him the vent, and he says "that's overkill, you don't need that much venting!" Needless to say, I'm a little upset. But it gets worse...

He replaces the water tank, and I think "well, at least we're done", but nooooo...this guy then says "Hmmm, you don't have any carbon monoxide detectors. You have a three levels on this house, so you will require one for each level." "What?!?" I asked...so, I had to run out and buy 3 carbon monoxide detectors, then he had to come back, and he then complained that he didn't like the location of the detectors (I had mounted them in the stairwell at each level).

At that point, I stopped him and asked for his credentials and qualifications as they relate to his line of questioning. He then simply signed the papers and left.

Overall, I am hugely disappointed with these 3rd-party providers that Enbridge uses, and I hope they understand how these same providers have tarnished their brand. But, Enbridge (like Bell) are quite often the only game in town for many people so therefore will rarely have to worry about servicing their customers with any level of professionalism.

Unauthorized Debits - fraud?

Location: Ontario, Milton
Industry: Utilities
Company: Enbridge Gas

Has anyone else had Enbridge Gas making unauthorized debits from their bank accounts? I have never had an account with them, I have never given them any information - and in the past 4 months they have taken almost $2000 from my account. I have got it all back, but this past month I also had a cheque bounce because of it. I am now closing my account because neither the bank or Enbridge can figure out how this has happened. The bank says Enbridge has to have a void cheque in order to do this, but I have never given them one. I don't know how else they could have my banking information.

Toronto Hydro is out of control

Location: Ontario, Toronto
Industry: Utilities
mv
First I had to battle them to stop 'estimating' my bill (several years ago). Apparently it's ok for poor working people to 'loan' THEM money (my bills were always grossly OVER ESTIMATED). When they OVER CHARGE you, you are in effect, loaning THEM money at no interest. Insult to injury, if you pay that over estimated bill late, you are paying an interest fee penalty ON THE MONEY YOU ARE LOANING THEM. Well after threatening to expose this in a court of law, they installed a lock box for a key to the building for the meter reader to use. Case 2: Only months ago they replaced my meter with a so-called 'smart' meter. For some reason the old meter jumped ahead by 1000 kwh and they billed me for it. I phoned them and accused them of scamming me into paying for the new meter installation, they backed down again and scaled back my bill (I offered them to come and look inside my place to confirm I did not start a 'grow-op'). Case 3: This 'smart' meter has made my bills jump by 30 to 40%, I am not doing anything different, they are just a bill increase in disguise. Also, what the hell is "Loss Factor Adjustment", they multiply my reading by 1.0376 to add another 82 kwh to my last 'net' reading. Hey, don't other companies and utilities 'suck up' losses like this?! Then there is the "Debt Retirement" charge, umm hello, I am paying for bad management that happened BEFORE I became a Toronto Hydro customer?! Toronto Hydro are the biggest bunch of scamming boobs on the planet, I am moving to Mississauga just to get away from them and the filthy TTC.