Trackstick customer support is APPALLING

Location: Other, California based company
Industry: Technology
Annoyed By: andy@trackstick.com

Read for yourself! Here is the whole email exchange! Start at the bottom & read up.

--------------------------------------------------------------------------------
To:
Subject: Re: Trackstick Contact Submission: Device not recognized
From: andy@trackstick.com
Date: Sat, 19 Sep 2009 02:48:09 +0000

OMG call acorn and send in the troops!
Sent on the Sprint® Now Network from my BlackBerry®

--------------------------------------------------------------------------------
From:
Date: Fri, 18 Sep 2009 19:01:42 -0700
To: <richard@trackstick.com>; <joey@trackstick.com>; <andy@trackstick.com>
Subject: FW: Trackstick Contact Submission: Device not recognized

This is UNBELIEVABLY unprofessional!!!

YOU are the one who is lazy! Refusing to address an obvious flaw in your product by telling someone to do a system restore?! That is not fixing the problem, that's IGNORING it. So what would your advice be upon a total system reformat & fresh reinstall of Windows? Because THAT is EXACTLY the case here. This was installed on a BRAND NEW OS & has NEVER worked. All other hardware works properly & without issue. Windows even recognizes that your hardware is functioning properly. It's your SOFTWARE that isn't functioning correctly. Might I suggest getting your product certified with Microsoft so you can avoid this ridiculous issue at all?!

David, I suggest that you get rid of Trackstick altogether & recommend moving to a LEGITIMATE, competent, professional company. Trackstick is obviously not interested in their customers, just the money.

Scott, Russ, Brenda, Todd, Chris, Jeff...be sure to NOT recommend "Trackstick" to any of your clients. For very obvious reasons.

--------------------------------------------------------------------------------
From: andy@trackstick.com
To:
Subject: RE: Trackstick Contact Submission: Device not recognized
Date: Fri, 18 Sep 2009 17:41:48 -0700

YOU ARE NOT WORTHY OF A RESPONSE.

YOU ARE JUST ANOTHER LAZY ASS AMERICAN WAITING FOR OBAMA TO BAIL THEM OUT.

Go away!

From:
Sent: Friday, September 18, 2009 5:13 PM
To: andy@trackstick.com
Subject: RE: Trackstick Contact Submission: Device not recognized

It's 32 bit. Wow. That is pretty lousy tech support!

Am I communicating with a software engineer??? It certainly does not seem like it.

--------------------------------------------------------------------------------

From: andy@trackstick.com
To:
Subject: FW: Trackstick Contact Submission: Device not recognized
Date: Fri, 18 Sep 2009 16:29:02 -0700

From: Richard Haberkern [mailto:richard@trackstick.com]
Sent: Friday, September 18, 2009 4:23 PM
To: 'Andreana Barbieri'
Subject: RE: Trackstick Contact Submission: Device not recognized

If it is Windows 64 bit, Trackstick won't work on it. Other than that, try doing a system restore to a few days before the Trackstick software was installed and start over.

From: Andreana Barbieri [mailto:andy@trackstick.com]
Sent: Friday, September 18, 2009 4:19 PM
To: 'Richard Haberkern'
Subject: FW: Trackstick Contact Submission: Device not recognized

From:
Sent: Friday, September 18, 2009 4:04 PM
To: andy@trackstick.com
Subject: RE: Trackstick Contact Submission: Device not recognized

Even uninstalled antivirus completely, uninstalled Trackstick completely, then rebooted & reinstalled Trackstick according to instructions, nothing.

Only firewall is Windows Firewall...configured right out of the box.

This laptop is only 5 months old. Custom built. Windows XP Pro, SERVICE PACK 3 (is this possibly the problem??)

Windows works flawlessly otherwise.

--------------------------------------------------------------------------------

From: andy@trackstick.com
To:
Subject: FW: Trackstick Contact Submission: Device not recognized
Date: Fri, 18 Sep 2009 14:58:12 -0700

From: Richard Haberkern [mailto:richard@trackstick.com]
Sent: Friday, September 18, 2009 2:21 PM
To: 'Andreana Barbieri'
Subject: RE: Trackstick Contact Submission: Device not recognized

It works fine in other computers, then it is definitely a computer issue related to Windows. There is a trouble section at the end of the user's guide that will walk you through any possible combination of steps to repair the install.

It could be virus protection software, a virus itself, firewall, improper install or any number of issues related to Windows. Not much we can do to troubleshoot the problem further. Repairing Windows, turning off firewalls and virus protection are a number of things to try. The trouble guide will explain all the steps better than we can by email.

From: Andreana Barbieri [mailto:andy@trackstick.com]
Sent: Friday, September 18, 2009 1:41 PM
To: 'Richard Haberkern'
Subject: FW: Trackstick Contact Submission: Device not recognized

From:
Sent: Friday, September 18, 2009 1:27 PM
To: andy@trackstick.com
Subject: RE: Trackstick Contact Submission: Device not recognized

Yep, lights on, but software says no connection. Yes, I have tried it in several other laptops & desktops & it works fine. This is the laptop it needs to work with however.

Nothing in event viewer, no issues in Device Manager.

Reinstalled according to your directions to the "T". Still no joy.

??

--------------------------------------------------------------------------------

From: andy@trackstick.com
To:
Subject: FW: Trackstick Contact Submission: Device not recognized
Date: Fri, 18 Sep 2009 13:25:41 -0700

From: Richard Haberkern [mailto:richard@trackstick.com]
Sent: Friday, September 18, 2009 1:25 PM
To: Andreana Barbieri
Subject: RE: Trackstick Contact Submission: Device not recognized

Are you turning the Trackstick on? Is the light solid red or green when in the USB? Have you tried another computer? I guarantee if the light is on and you ship it back here it will work as soon as we plug it in.

--------------------------------------------------------------------------------

From: Andreana Barbieri <andy@trackstick.com>
Sent: Friday, September 18, 2009 12:54 PM
To: 'Richard Haberkern' <richard@trackstick.com>
Subject: FW: Trackstick Contact Submission: Device not recognized

From:
Sent: Friday, September 18, 2009 12:48 PM
To: andy@trackstick.com
Subject: RE: Trackstick Contact Submission: Device not recognized

Tried that as well.

--------------------------------------------------------------------------------

From: andy@trackstick.com
To:
Subject: FW: Trackstick Contact Submission: Device not recognized
Date: Fri, 18 Sep 2009 12:46:06 -0700

From: Richard Haberkern [mailto:richard@trackstick.com]
Sent: Friday, September 18, 2009 12:39 PM
To: 'Andreana Barbieri'
Subject: RE: Trackstick Contact Submission: Device not recognized

Since the device is being seen in hardware manager, it is a computer related issue and not the device. You can verify this quickly by installing software on another machine BEFORE plugging into to USB and finishing the install as instructed. It will more than likely work at that point.

To try to repair your current install, simply uninstall Trackstick Manager via "start", "control panel", add/remove program" and reinstall. It should work after that.

From: Andreana Barbieri [mailto:andy@trackstick.com]
Sent: Friday, September 18, 2009 12:32 PM
To: 'Richard Haberkern'
Subject: FW: Trackstick Contact Submission: Device not recognized

From:
Sent: Friday, September 18, 2009 12:30 PM
To: andy@trackstick.com
Subject: RE: Trackstick Contact Submission: Device not recognized

Did this THREE times...TO THE LETTER to no avail.

Device shows up in Device Manager with no issues, but software never recognizes that it is connected.

Please advise.
You can call directly:

> From: andy@trackstick.com
> To:
> Subject: FW: Trackstick Contact Submission: Device not recognized
> Date: Mon, 14 Sep 2009 07:02:09 -0700
>
>
>
> -----Original Message-----
> From: Richard Haberkern [mailto:richard@trackstick.com]
> Sent: Sunday, September 13, 2009 4:24 PM
> To: andy@trackstick.com
> Subject: RE: Trackstick Contact Submission: Device not recognized
>
>
> Under "help" in Manager is a user's guide. There is a trouble section at
> the end that explains how to repair the improperly installed drivers.
>
> -----Original Message-----
> From: andy@trackstick.com [mailto:andy@trackstick.com]
> Sent: Sunday, September 13, 2009 4:22 PM
> To: richard@trackstick.com
> Subject: Fw: Trackstick Contact Submission: Device not recognized
>
>
> ------Original Message------
> From:
> To: info@trackstick.com
> Subject: Trackstick Contact Submission: Device not recognized
> Sent: Sep 13, 2009 3:58 PM
>
>
>
> Name:
> Company:
> Phone:
> Website:
>
> Subject: Device not recognized
>
> Message:
>
> My trackstick has brand new batteries, latest Trackstick Manager
> software installed, red light stays lit on Trackstick when plugged in,
> Device Manager recognizes Trackstick no issues. Windows XP with Service
> Pack 3. Trackstick Manager always says "no device connected". I have
> uninstalled, rebooted, reinstalled to no avail. Turned off all startup
> items & non Microsoft services in msconfig & rebooted, still no joy. Please
> advise!
>
>
> Sent on the SprintR Now Network from my BlackBerryR
>

Calgary Parking Authority on line fees

Location: Alberta, Calgary
Industry: Government
Annoyed By: Calgary Parking Authority

It is astounding that they would charge a fee for someone to pay a ticket online. It is way less costly for them to process payments this way since it is all automatic, and therefore a service fee should not exist. It should in fact be discounted from paying by mail. I understand that there is a charge as the merchant for using credit cards, BUT If I came in person and used VISA would they charge me a service fee? No.

As a result, I am registering my complaint, and paying my fee by mail. Hopefully it will cost themmore than $3.00 to process it using a human being to open the envelope and process the ticket, to review this e-mail and forward it along to the appropriate individuals in the appropriate departments instead of choosing the right policy in the first place. It costs me about $.50 to put a stamp on an envelope. I already have the chequing account and those fees are fixed. Every once in a while I go to the mailbox on my way downtown, so it adds a few more seconds to the trip. I will take my accountant a little longer to process the chequing on my books, as opposed to downloading the VISA statement and recording those electronically though. So it's all less efficient for me too.

Maybe if enough people protest this flagrant fee grab they will change their policies!

PRIMUS Canada -long distance service

Location: Alberta, Calgary
Industry: Telecom
Annoyed By: Accounts

First they charged me $50 for purportedly changing my VISA card without telling them, then when I called them to complain about it, and couldn't get satisfaction, they told me to cancel my account would take 30 days.

Then they sent me another bill, after I assumed they had cancelled the account.

Then they tell me I have to call my phone provider to cancel my account with THEM! and set up a new long distance carrier, and its still 30 days to cancel.

I called VISA, told then the story, and they are taking action.

Garage Door Fraud

Location: Other, Pittsburgh, PA Industry: Other Annoyed By: Always in Service

Always in Service charged me over $500 to replace a spring in my garage door. We were desperate so we looked in the yellow pages for the Better Business Bureau symbol. Well turns out they were false advertising and the spring to replace my door is available for 79.99. That means they charged me over $400 for a hour of work. I would not even pay my surgeon that much. What a rip off. They go by other names as well. They are based out of Abington PA, but service a ton of areas. We were in the Pittsburgh area.Here is a list of all their phone numbers

(215) 661-1011 (215) 665-1550 (215) 672-3527 (215) 684-3659

(215) 732-2161 (215) 742-4741 (215) 742-7602 (215) 742-7603

(215) 742-7604 (215) 742-7605 (215) 742-7606 (215) 742-7607

(215) 769-2408 (215) 781-2459 (215) 781-3458 (215) 781-7923

(215) 785-2062 (215) 785-2394 (215) 785-2395 (215) 785-2395

(215) 785-3155 (215) 794-7404 (215) 799-1988 (215) 799-1988

(215) 822-1327	(610) 859-7880	(215) 658-0396	(215) 646-7711
(215) 822-1328	(610) 869-3430	(610) 490-5216	(215) 364-4583
(215) 831-0146	(610) 869-3430	(610) 490-5217	(215) 364-4584
(215) 860-3768	(610) 869-3431	(610) 490-5218	(215) 368-8781
(215) 862-2993	(610) 869-3431	(610) 519-1359	(215) 368-8782
(215) 886-5625	(610) 874-1399	(610) 519-1359	(215) 368-8783
(215) 887-0262	(610) 933-3022	(610) 519-1840	(215) 368-8784
(215) 942-5178	(610) 933-3022	(610) 539-3905	(215) 381-0471
(215) 945-0215	(610) 942-4243	(610) 539-3905	(215) 395-0735
(215) 949-2910	(610) 942-4943	(610) 539-3906	(215) 396-7144
(215) 953-1053	(610) 942-4943	(610) 539-3906	(215) 396-7147
(215) 963-9257	(717) 840-2435	(610) 543-4167	(215) 425-6315
(215) 977-7280	(717) 840-2435	(610) 543-4167	(215) 441-7101
(215) 978-4351	(717) 840-2435	(610) 581-0245	(215) 442-1869
(215) 979-8431	(866) 914-4575	(610) 581-0245	(215) 456-1598
(215) 981-0108	(866) 914-4575	(610) 626-0464	(215) 464-1723
(215) 988-9009	(215) 218-4050	(610) 626-0464	(215) 464-1724
(215) 997-1217	(215) 218-4052	(610) 626-6592	(215) 474-2076
(484) 232-6134	(215) 218-4053	(610) 626-6592	(215) 476-4333
(484) 302-0126	(215) 231-9805	(610) 626-6593	(215) 477-0408
(484) 322-0222	(215) 232-2697	(610) 626-6594	(215) 481-9454
(484) 356-0370	(215) 232-2698	(610) 626-6596	(215) 482-1702
(484) 444-0267	(215) 233-2320	(610) 626-6597	(215) 501-8315
(484) 840-9131	(215) 234-0129	(610) 626-6597	(215) 501-8316
(484) 895-0246	(215) 241-1145	(610) 626-6693	(215) 535-0734
(610) 225-3013	(215) 244-1520	(610) 629-0718	(215) 545-4840
(610) 237-0604	(215) 244-1794	(610) 629-0718	(215) 546-2478
(610) 238-0307	(215) 248-1927	(610) 642-2063	(215) 546-2479
(610) 238-1048	(215) 248-1928	(610) 642-2063	(215) 546-4590
(610) 239-1047	(215) 248-1929	(610) 642-2064	(215) 547-8723
(610) 240-4975	(215) 248-1935	(610) 642-2064	(215) 547-8724
(610) 250-7034	(215) 248-1936	(610) 664-1345	(215) 547-8725
(610) 251-2327	(215) 248-1937	(610) 664-1345	(215) 203-8712
(610) 255-5404	(215) 249-1858	(610) 705-2685	(215) 218-0491
(610) 259-2870	(215) 256-1245	(610) 705-3684	(215) 547-8726
(610) 265-2535	(215) 256-1246	(610) 705-3684	(215) 547-8727
(610) 268-3306	(215) 256-4498	(610) 705-3685	(215) 548-1587
(610) 268-5690	(215) 257-2762	(610) 705-3685	(215) 574-1236
(610) 268-5989	(215) 257-2763	(610) 705-3686	(215) 579-6126
(610) 268-8020	(215) 279-6248	(610) 705-3687	(215) 587-0673
(610) 269-6490	(215) 283-1989	(610) 705-3687	(215) 587-0674
(610) 269-6560	(215) 283-3270	(610) 718-0288	(215) 587-0675
(610) 269-7038	(215) 283-4979	(610) 718-0288	(215) 592-7061
(610) 270-0770	(215) 283-8780	(610) 738-6930	(215) 592-7061
(610) 275-1167	(215) 288-1572	(610) 738-6930	(215) 633-0270
(610) 279-6244	(215) 288-1573	(610) 738-6931	(215) 634-1050
(610) 279-6245	(215) 293-0823	(610) 738-6931	(215) 634-1051
(610) 279-6246	(215) 293-0824	(610) 759-6864	(215) 634-1052
(610) 279-6247	(215) 293-0825	(610) 759-6864	(215) 635-5625
(610) 279-6249	(215) 293-0826	(610) 797-2343	(215) 646-1301
(610) 280-0172	(215) 293-0827	(610) 797-2343	(215) 646-1302
(610) 280-0353	(215) 293-0828	(610) 825-1419	(215) 646-4580
(610) 280-3407	(215) 293-9929	(610) 825-1419	(215) 646-4581
(610) 280-3408	(215) 295-1740	(610) 859-1880	(215) 646-7711
(610) 284-0170	(215) 295-3831	(610) 363-5942	(215) 333-4190
(610) 287-3072	(215) 299-0395	(610) 374-4100	(215) 338-3834
(610) 287-7211	(215) 322-0484	(610) 374-4100	(215) 340-3633
(610) 327-4377	(215) 322-4826	(610) 374-4300	(215) 343-7599
(610) 337-2380	(215) 322-4826	(610) 383-5083	(215) 345-8612
(610) 344-9470	(215) 322-4827	(610) 383-6783	(215) 345-8613
(610) 347-0301	(215) 322-5849	(610) 407-4134	(215) 345-8615
(610) 359-1560	(215) 324-3043	(610) 409-1640	(215) 355-2212
(610) 359-1561	(215) 330-1427	(610) 444-1573	(215) 355-7479
(610) 359-1562	(215) 333-2763	(610) 446-3684	(215) 357-1291
(610) 359-1563	(215) 333-2782	(610) 446-3862	(215) 357-1292
(610) 446-3866	(215) 362-5302	(610) 446-3863	(215) 357-2678
(610) 490-5213	(215) 362-5303	(610) 446-3865	(215) 361-2003
(610) 490-5214	(215) 362-5304	(610) 490-5215	(215) 362-5305

I called BBB and all they did was lie to them. THey currently have an F on their site. Do not use their service.

Using my common sense now aren't I Express Furniture of Wigan?

Location: Other, Wigan, Greater Manchester
Industry: Retail
Annoyed By: Elizabeth and Victoria of Express Furniture Caroline Street, Wigan

After turning up at 2 o'clock (despite being told that my husband would be out shortly after 2 to collect a child from school), the delivery men decided that a 15ft by 20ft room with a single bed and a small bedside table, was not quite big enough to assemble a 5ft wide wardrobe, which had been described as fully assembled on the website.
Having then been ordered about by the spatially aware delivery men to move this and that, whilst still on a tight schedule to pick up our school child, he was then told we would have to have the wardrobe re-delivered another day, when we had re-arranged our house to allow for the flat packed wardrobe to be taken upstairs and through a bedroom door. We were not told an estimated date for the next arrival, so I decided to ring up the store on Caroline Street, Wigan to find out when they were expecting to re deliver.
The phone was answered by a woman, who, once I had given my name, decided it would be customer friendly to greet me with a motor mouth reception of pre empted excuses for why it would be impossible to deliver our fully assembled, flat packed furniture today.
It was made clear to me that I had been rather stupid in thinking that the wardrobe which had been described as fully assembled would actually turn up, fully assembled, and I was told to "use some common sense". At this point I would like to make it clear that we have previously ordered a fully assembled item from this company, and it did arrive fully assembled.
Carrying on from this first insult, it was obvious that our punctual delivery men had already rang this woman to complain about their difficult route of up the stairs and through the door, because she nicely asked me, and I quote, "How the HELL" I expected these men to get our flat packed furniture past a book shelf which was outside the room. Strangely enough, I didn't take kindly to the way she had addressed the issue and asked her, with a tone of shock, to repeat what she had just said, to which she excused herself by saying "well I didn't swear." I explained that I had deemed it an unsuitable way of dealing with the situation as I would not use that language to anyone either inside or outside of my profession (teacher), to which she sarcastically replied "Well that explains it all, doesn't it?"

At this point I had put up with enough and asked to speak to the manager, she replied "HE is not around". I said that I was aware that managers could always be contacted in case of emergencies and that I would imagine he would see it as an emergency that he was about to lose £700 from a regular customer. Eventually the conversation came to an end and the phone was put down.
Within a minute of the phone being put down, it was ringing again and this time a very similar accent and a very similar voice was on the other end telling me, firstly "this is Liz again" and then that I was now speaking to the manager. Obviously, I had my doubts of this new woman being anyone other than the same woman I had just been speaking to since her name was also Liz, so I asked to speak to the other woman again, we then went through a childish game of what sounded like her covering the phone with her hand while Vicky, 'the other person' muffled out a "hello". When questioned about her identity and being told that I didn't believe I was speaking to anyone new, she repeatedly denied that she was who I had just been speaking to, to which I asked "so is your name Liz Again?" There was an eery silence, and after this she didn't have much to say other than keep on denying that I had already spoken to her, out of which an obvious question arose, if she was actually the manageress why had I been told before that HE was out when I had asked to speak to the manager?

At the end of this conversation I was told that I had been given a full refund, and I was warned twice to never enter their store again, clearly this company do not take kindly to any complaints about bad customer service.

Overall this company offered terrible customer service from delivery men to an impolite sales woman, or sales women, you decide! As a paying customer I was shown no respect whatsoever.
This company will NEVER get my service again.

Third times not the charm.

Location: ,
Industry: Automotive
Annoyed By: Sumaru's Auto

Absolutely the worst shop I have ever been to. They screwed up something the first time they did my timing belt. You could hear the belt rubbing on the cover. Back it goes. The sound was gone for a while after the second shop visit then it slowly cam back. Third time in the shop discovered large hole rubbed through t belt cover by the belt, and tensioner bolt snapped. "Not our fault" they said as they tried to charge me for the repair. After taking truck home and giving it a good once over I have now discovered 3 missing bolts,cover not fixed and no gasket installed and a few things hanging that should bolt down somewhere. I will take it back today and see what BS comes next. Avoid like h1n1.

more false prices on items

Location: Other, Cardiff
Industry: Retail
Annoyed By: hairy bloke Cardiff

Same as the previous complainer the price was listed with a set and then was told this was not for the set even though the sign stated this.

I was told I was wrong and if didnt like the real price then don't buy it its up to you.

Cell C - lies and deception

Location: Other, Gauteng
Industry: Telecom
Annoyed By: Charlene Adams

I have been dealing with Cell C for over a month now and was recently told I was talking to the senior management in regards to resolving my query since 03072009, today I was informed that this is not true and Charlene in fact confirmed it for me.

How can a service provider take this long to firstly resolve a query? I was told to take my business elsewhere initially and now have had 'manager' after 'manager' call me to try rectify the issue yet get lied to or told to go away anyway.

I have tried now for the last time to get some clarification and will be taking this to the highest level possible within Cell C, media next and then I do not know where. All I can say is that I am close to taking Cell C's advise and going to another service provider, I am just worried about all the others out there that have been bamboozled and do not have the means to make their voice heard.

I have just received a sms too to say my upgrade has been processed when I have not agreed to anything, lets see how that works out. I was initially asked to select a phone for my upgrade and was then told to pay for it without informing me of costs in the beginning, WATCH THIS SPACE!!!

Apathy and Disconcern

Location: Other, Atlanta, GA
Industry: Other
Annoyed By: League USA

My story is only justified by reading the email exchange which I have posted below... this exchange took place after almost 7 hours of repeated attempts to get their customer service to respond to an urgent issue I was having. This is not the first time I have had issues with them, but it will be the last. I am done with Leagues USA - anyone considering using them, FYI, as soon as they sign you up, they no longer care!!!!

EMAIL EXCHANGE

From: Revolution Athletics [mailto:info@revolutionathletics.org]
Sent: Wednesday, August 05, 2009 8:50 AM
To: Charlie Mandt
Subject:

Charlie, I can't get this to do all the games, it keeps leaving off 3 of them. Can you call me and help me when you get in?

==================================

From: Charlie Mandt [mailto:charlie@leagueusa.com]
Sent: Friday, August 07, 2009 2:39 PM
To: 'Revolution Athletics'
Subject: RE: 2009 Copa de Calle

Deevo,

I opened up the tournament schedule that you sent me. It says you don't have enough timeslots to schedule all games. See screenshot below.

===================================

From: Revolution Athletics [mailto:info@revolutionathletics.org]
Sent: Friday, August 07, 2009 2:42 PM
To: 'Charlie Mandt'
Subject: RE: 2009 Copa de Calle

That is an old one that I sent two days ago. I asked you to call me now like 6 times.
===================================

From: Charlie Mandt [mailto:charlie@leagueusa.com]
Sent: Friday, August 07, 2009 3:42 PM
To: 'Revolution Athletics'
Subject: RE: 2009 Copa de Calle

Please describe the problem in an email.

Thanks,

==================================

From: "Revolution Athletics"
Date: Fri, 7 Aug 2009 17:02:21 -0400
To: 'Charlie Mandt'<charlie@leagueusa.com>
Subject: RE: 2009 Copa de Calle
Really Charlie, that's the best support you can offer me? I called like 6-10 times and left as many messages and maybe more emails and you ask me to email you the issue. Nice.

====================================
From: Charlie Mandt - LeagueUSA [mailto:charlie@leagueusa.com]
Sent: Friday, August 07, 2009 5:15 PM
To: Revolution Athletics
Subject: Re: 2009 Copa de Calle

Yes
=====================================

From: "Revolution Athletics"
Date: Fri, 7 Aug 2009 17:55:21
To: 'Charlie Mandt'<charlie@leagueusa.com>
Subject: RE: 2009 Copa de Calle

So let me get this straight…

• I called you at 9:00 am to your customer service 800 number and leave a message per instructions your office opens at 9:00. No reply.
• I call repeatedly over the course of the next three hours, even calling the server hotline number and leave a message indicating that it is an urgent message and to please have someone call me. No reply
• I email repeatedly to both your help desk email and you starting at 8:00 am – up until your first response around 3:00 pm today, and in each instance I stress the urgency of my call and request that someone call me.
• Finally, when you do respond its via a half hearted email that gives me some equally half hearted response about scheduling as if I know nothing about the software and haven't been using it for over three years now – when all of my messages indicated I was getting multiple errors, some of which you saw with me first hand two days ago and that only a telephone call would be beneficial.
• I respond again to call me that the errors are multiple and need to be discussed over the phone – I even try calling again. No answer.
• You respond again with another apathetic email that does not address my situation.
• I question the veracity and functionality of your response and you retort w a single "yes" – still no call
• All of this after I emailed help desk two days ago w the initial errors and you reply today indirectly only bc of all my other requests that you haven't had time to look at my email yet?
• So here I am at 7:40 pm, almost 12 hours after I initially contacted you and still I am left helplessly unresolved. I have a tournament tomorrow that I needed to publish a schedule at noon for today – of which I informed you of this throughout the day – hence my urgency, and yet nobody bothered to call me back as requested ALL day.
• Consequently, I was forced to manually create a schedule using excel and then manually plug into your software for a tournament tomorrow that took me several hours to complete, missing my promised deadline to the participants.
• So this is how you deal with customer service for a client that has purchased three websites through you, two software packages?

Companies Customers Love to Hate

When it comes to the Hall of Fame of companies to hate, these tech firms top the list.